Motto by Hilton Tulum | Hotel in Tulum

| 8.6 (383 Reviews) |  1 Bathroom
Zama Hotel | Motto by Hilton Tulum

Hotel in Zama, Tulum

Along with 4 restaurants, this smoke-free hotel has 2 outdoor pools and 3 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, 2 coffee shops/cafes, and a snack bar/deli are onsite.
Motto by Hilton Tulum offers 115 air-conditioned accommodations with laptop-compatible safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.


2 outdoor swimming pools are on site along with a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Toilet paper
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Shower
  • Shampoo
  • Eco-friendly toiletries
  • Soap
  • Rainfall showerhead
Bedroom
  • Air conditioning
  • Free cribs/infant beds
  • Premium bedding
  • Bed sheets
  • Blackout drapes/curtains
  • Bulk dispenser for toiletries
  • Individually furnished
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Mobile key entry
  • Desk
  • Restaurant dining guide
  • Individually decorated
  • Connecting rooms available
  • Laptop-compatible safe
  • Phone
Breakfast
  • 4 restaurants and 2 coffee shops
  • 3 bars/lounges
  • Continental breakfast available for a fee daily 8:00 AM–11:00 AM: USD 20-30 for adults and USD 20-30 for children
  • Coffee/tea in common area(s)
  • Mini-fridge
Parking
  • Wheelchair-accessible parking and van parking available
  • Free secured, covered self parking on site
Accessibility
  • Front entrance ramp
  • Wheelchair-accessible van parking
  • Wheelchairs available on site
  • Area rugs in public areas
  • Assistive listening devices available
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in public areas
  • Stair-free path to entrance
  • Wheelchair-accessible pool
  • Elevator door width (inches): 59
  • Wheelchair-accessible public washroom
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible fitness center
  • 1 on-site accessible parking spaces
  • Visual fire alarm
  • Elevator
  • Tile flooring in room
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible registration desk height (inches): 39
  • Wheelchair accessible (may have limitations)
  • Smooth flooring in public areas
  • Braille signage
Activities
  • Motor boating
  • Health/beauty spa
  • Kayaking
  • Ecotours
  • Theme parks
  • Jet skiing
  • Boat tours
  • Scooter/moped rentals
  • Ziplining
  • Swimming
  • Outdoor pool access
  • Snorkeling
  • Surfing/body boarding
  • Beach access
  • Scuba diving
  • Designer stores
  • Art gallery
  • Access to nearby outdoor pool
  • Fitness classes
  • 2 outdoor pools
  • Free bicycle rentals
  • Shopping
  • Spa services
  • Shopping mall
  • Bike parking
  • Fitness center
Entertainment
  • 55-inch flat-screen TV
  • Cable channels
  • Premium channels
General
  • Coworking space
  • Elevator
  • Front-desk safe
  • Water dispenser
  • English
  • Spanish
  • Water dispenser
  • Communal living room
  • Couples dining
  • Local artist showcase
  • At least 80% lighting from LEDs
  • Smoke-free property
  • TV in lobby
  • Shared microwave
  • Vegetarian dining options
Guest Services
  • Access to nearby outdoor pool
  • 2 outdoor pools
  • Free cribs/infant beds
  • Laundry facilities
  • Snack bar/deli
  • Mini-fridge
  • Tour/ticket assistance
  • Luggage storage
  • Laundry facilities
  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Outdoor furniture
  • Nature reserve
  • Garden
  • Picnic area
  • Free pool cabanas
  • Pool umbrellas
  • Rooftop terrace
  • Pool sun loungers
  • Outdoor entertainment area
Spa
  • Massage - deep-tissue
  • Body treatments
  • Manicures and pedicures

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!
Payment Policy
Fee for cooked-to-order breakfast: approximately usd 20 to 30 for adults, and usd 20 to 30 for children pet deposit: usd 300 per stay pet fee: usd 55 per pet, per day service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total (up to 22 lbs per pet) food and water bowls are available pets allowed for an extra charge of usd 55 per pet, per day, plus a deposit of usd 300 per stay pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton)

Reviews

Luiz
Mar 23, 2026 07:30:21 AM
Review Score:   10
Summary: Best hotel to stay in Tulum City! Wonderful staff! Amazing atmosphere! Safe environment!
See All Reviews

Room Arrangement

Room Info Facilities
Junior Suite (1 Queen bed)
Room Size: 323 square feet m2
2 Queen Beds
Junior Suite (1 Queen bed)

General

Ping - 9, Square meters - 30, Private bathroom, Number of bedrooms - 2, Pets not allowed, Courtyard view, Square feet - 323, Bed count minimum 2, Bed count maximum 2
Flex Room with 1 Queen Wall Bed
Room Size: 162 square feet m2
1 Queen Bed
Flex Room with 1 Queen Wall Bed

General

Private bathroom, Ping - 5, Number of bedrooms - 1, Garden view, Square feet - 162, Pets not allowed, Square meters - 15, Extra bed count 0, Bed count minimum 1, Bed count maximum 1
Room, 1 Queen Bed
Room Size: 162 square feet m2
1 Queen Bed
Room, 1 Queen Bed

General

Pet-friendly room, Number of living rooms 0, Ping - 5, Number of bedrooms - 1, Garden view, Square feet - 162, Square meters - 15, In-room playpen, Extra bed count 0, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
1 Queen, Mobility/Hearing Accessible 3X3 Shower
Room Size: 172 square feet m2
1 Queen Bed
1 Queen, Mobility/Hearing Accessible 3X3 Shower

General

Wheelchair-width doorways, Roll-in shower width (inches) - 71, Ping - 5, Number of bedrooms - 1, Lever door handles, Transfer shower, Roll-in shower width (centimeters) - 180, Grab bar - near toilet, Extra bed count 0, Lowered locks/deadbolt, Lowered electrical outlets in bathroom, Doorway wheelchair width (inches) - 31, Square feet - 172, Low desk height (inches) - 22, Garden view, Shower grab bar height (inches) - 18, Bed count minimum 1, Toilet grab bar height (inches) - 18, Number of living rooms 0, Grab bar - in shower, Low-height counters/sink, Low-height desk, Shower grab bar height (centimeters) - 45, Square meters - 16, Pets not allowed, Hand-held showerhead, Doorway wheelchair width (centimeters) - 80, Wheelchair accessible, Toilet grab bar height (centimeters) - 45, Number of bathrooms - 1, Lowered peephole/view port in door, Portable shower seat, Low desk height (centimeters) - 55, Low counters/sink height (inches) - 22, Roll-in shower, Bed count maximum 1, Low counters/sink height (centimeters) - 55
Bunk beds - 1 Twin bed over 1 Queen bed
Room Size: 162 square feet m2
2 Twin Bunk Bed and Queen Bed
Bunk beds - 1 Twin bed over 1 Queen bed

General

Private bathroom, Ping - 5, Number of bedrooms - 1, Garden view, Square feet - 162, Pets not allowed, Square meters - 15, Bed count maximum 3, Bed count minimum 3
Bunk beds - 1 Twin over 1 Queen, Rooftop Level
Room Size: 162 square feet m2
2 Twin Bunk Bed and Queen Bed
Bunk beds - 1 Twin over 1 Queen, Rooftop Level

General

Private bathroom, Ping - 5, Number of bedrooms - 1, Garden view, Square feet - 162, Pets not allowed, Square meters - 15, Bed count maximum 3, Bed count minimum 3
Flex Room, 1 Queen Wall Bed, Rooftop Level
Room Size: 162 square feet m2
1 Queen Bed
Flex Room, 1 Queen Wall Bed, Rooftop Level

General

Private bathroom, Ping - 5, Number of bedrooms - 1, Garden view, Square feet - 162, Pets not allowed, Square meters - 15, Bed count minimum 1, Bed count maximum 1
1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW
Room Size: 172 square feet m2
1 Queen Bed
1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

General

Wheelchair-width doorways, Ping - 5, Number of bedrooms - 1, Lever door handles, Transfer shower, Grab bar - near toilet, Lowered electrical outlets in bathroom, Doorway wheelchair width (inches) - 31, Square feet - 172, Low desk height (inches) - 22, Garden view, Shower grab bar height (inches) - 18, Bed count minimum 1, Toilet grab bar height (inches) - 18, Number of living rooms 0, Grab bar - in shower, Low-height counters/sink, Low-height desk, Shower grab bar height (centimeters) - 45, Square meters - 16, Pets not allowed, Hand-held showerhead, Doorway wheelchair width (centimeters) - 80, Wheelchair accessible, Toilet grab bar height (centimeters) - 45, Number of bathrooms - 1, Lowered peephole/view port in door, Portable shower seat, Low desk height (centimeters) - 55, Private bathroom, Low counters/sink height (inches) - 22, Bed count maximum 1, Low counters/sink height (centimeters) - 55
1 Queen bed Rooftop Level
Room Size: 162 square feet m2
1 Queen Bed
1 Queen bed Rooftop Level

General

Private bathroom, Ping - 5, Number of bedrooms - 1, Garden view, Square feet - 162, Pets not allowed, Square meters - 15, Bed count minimum 1, Bed count maximum 1
Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)
Room Size: 323 square feet m2
2 Twin Bunk Bed and Queen Bed
Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)

General

Number of living rooms 0, Ping - 9, Square meters - 30, Number of bedrooms - 2, Garden view, Bed count maximum 3, Square feet - 323, Number of bathrooms - 2, Bed count minimum 3

FAQ's

Is this Motto by Hilton Tulum pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Motto by Hilton Tulum have a swimming pool?

Yes, this Motto by Hilton Tulum has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Motto by Hilton Tulum?

Best-rates for the Motto by Hilton Tulum starts from $117 per night with includes Pool, Wheelchair Accessible, Bedding/Linens, Wellness Facilities, Entertainment, Child Friendly, Internet, Parking, Accessibility, Security/Safety, Air Conditioner, Sports/Activities, Restaurant, Bar, Breakfast, Kitchen, Balcony/Terrace, Spa, Laundry, Guest Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Motto by Hilton Tulum a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Motto by Hilton Tulum wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Motto by Hilton Tulum is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Motto by Hilton Tulum?

Based on the information reported by the owner or manager, the Motto by Hilton Tulum indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Motto by Hilton Tulum?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
USD117
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