Palmaïa-The House of AïA: All Inclusive Wellness Resort | Resort in Playa del Carmen

| 9.8 (629 Reviews) |  1 Bathroom
Playacar Zona Hotelera Resort | Palmaïa-The House of AïA: All Inclusive Wellness Resort

Resort in Playacar Zona Hotelera, Playa del Carmen

Catch some rays at the beach or spend the day relaxing at Palmaïa-The House of AïA: All Inclusive Wellness Resort's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Housekeeping is available on request.
Palmaïa-The House of AïA: All Inclusive Wellness Resort offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.


A health club and complimentary bicycles are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Show more

Amenities

Air Conditioner
Parking
Pool
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Soap
  • Towels
  • Designer toiletries
  • Toothbrush and toothpaste (on request)
  • Bathrobes
  • Toilet paper
  • Shampoo
  • Hair dryer
Bedroom
  • Pillow menu
  • Blackout drapes/curtains
  • Air conditioning (climate-controlled)
  • Premium bedding
  • Bed sheets
  • Ceiling fan
  • Phone
  • Energy-saving switches
  • Separate sitting area
  • Free local calls
  • Free international calls
  • Turndown service
  • Iron/ironing board
  • Laptop-compatible safe
  • Window screens
  • Slippers
  • Eco-friendly cleaning products provided
Breakfast
  • 2 swim-up bars, 3 bars/lounges and 1 beach bar
  • 24-hour room service
  • 4 restaurants and 1 coffee shop/cafe
  • Free minibar
  • Electric kettle
  • Free bottled water
  • Espresso maker
Parking
  • Limited onsite parking
  • Free self parking on site
Accessibility
  • Wheelchair accessible (may have limitations)
  • Elevator
  • Smooth flooring in room
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Activities
  • Outlet shopping
  • Theme parks
  • Beach yoga
  • Children's pool
  • 24-hour fitness center
  • Free beach club
  • Full-service spa
  • Yoga classes
  • 6 outdoor pools
  • Paddleboards on site
  • Designer stores
  • Free bicycle rentals
Entertainment
  • Digital channels
  • 50-inch Smart TV
General
  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Banquet hall
  • English
  • Spanish
  • Vegetarian dining options
  • At least 80% organic food
  • Vegan dining options
  • Beach towels
  • At least 80% of food locally-sourced
  • Smoke-free property
  • Locally-owned & organized tours & activities
Guest Services
  • Children's pool
  • Snack bar/deli
  • 6 outdoor pools
  • Baby bath
  • Children's club
  • Art supplies
  • In-room child care (surcharge)
  • Supervised childcare (surcharge)
  • Porter/bellhop
  • Daily housekeeping
  • Concierge services
  • Turndown service
  • Dry cleaning service
  • Multilingual staff
  • Hair salon
  • Tour/ticket assistance
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • 24-hour front desk
  • Luggage storage
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Free pool cabanas
  • Beach loungers
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Free beach cabanas
  • Beachfront location
  • Beach umbrellas
  • Terrace
  • Outdoor entertainment area
  • Furnished balcony or patio
Spa
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Hydrotherapy
  • Massage/treatment rooms
  • Body scrubs
  • Detox wraps
  • Facials
  • Body treatments
  • Body wraps
  • 5 treatment rooms
  • Aromatherapy
  • Manicures and pedicures
  • Ayurvedic treatments
  • Spa open daily

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime early check-in is available for a fee early check-in subject to availability minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)

Cashless transactions are available children under 10 years old are not permitted. extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests must contact this property in advance to reserve high chair please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property property registration number 0123008e230fa safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Polina
May 13, 2026 07:08:29 PM
Review Score:   10
Summary: Palmaïa is one of the best hotels we’ve ever stayed at, if not the best. But it’s not just a hotel - it’s a beautifully thought-out, truly unique wellness experience. The design and aesthetics are stunning, with incredible attention to detail and natural, high-quality materials throughout. What makes Palmaïa really stand out is that it’s built into the jungle and integrated into nature, unlike so many resorts that flattened the jungle and built a concrete one in its place. The reward for that approach is the thriving wildlife - we saw coatis, agoutis, spider monkeys, raccoons, butterflies, countless birds, and lizards everywhere. Food was absolutely amazing. We’re not vegan or vegetarian, but loved the concept and all the options. It really makes you more open-minded, and if you want meat, fish or cheese, that’s easily accommodated too. Special mentions: the Palmaïa burger at Su Casa (!), charred broccoli and prawns at LEK, and the delicious snacks at Plantissa. The staff were warm, attentive, and genuinely caring - nothing was ever a problem. The all-inclusive is actually truly ALL inclusive, which is rare these days: room service, beach service, taco van, drinks, wellness classes, workouts - everything. Spa is extra, but absolutely worth it, especially as treatments include access to the private cenote and Mayan steam bath. The beach is beautiful and genuinely great for swimming. Yes, Riviera Maya has seaweed (we visited in May), but staff worked constantly to clear it
See All Reviews

Room Arrangement

Room Info Facilities
Queen Suite Ocean View
Room Size: 534 square feet m2
2 Queen Beds
Queen Suite Ocean View

General

Square feet - 534, Private bathroom, Square meters - 50, Ping - 15, Number of bedrooms - 1, Sea view, Shower only, Room and bed type depend on availability check-in, Location - top floor, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Family King Suite Ocean View
Room Size: 534 square feet m2
2 King Bed and Large Twin Bunk Bed
Family King Suite Ocean View

General

Square feet - 534, Number of bedrooms - 1, Sea view, Shower only, Room and bed type depend on availability check-in, Location - top floor, Travel crib, Private bathroom, Square meters - 50, No rollaway/extra beds, Ping - 15, Rainfall showerhead, Bed count maximum 3, Bed count minimum 3
Meditation Suite
Room Size: 710 square feet m2
1 King Bed
Meditation Suite

General

Private hot tub, Number of living rooms 0, Square feet - 710, Number of bedrooms - 2, Room and bed type depend on availability check-in, Number of bathrooms - 2, Ping - 20, Square meters - 66, Private hot tub (indoor), Private bathroom, Location - ground floor, Deep soaking bathtub, Separate bathtub and shower, Garden view, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
King Suite with Bathtub Ocean view
Room Size: 534 square feet m2
1 King Bed
King Suite with Bathtub Ocean view

General

Private hot tub, Square feet - 534, Number of bedrooms - 1, Sea view, Room and bed type depend on availability check-in, Location - top floor, Private hot tub (indoor), Private bathroom, Square meters - 50, Deep soaking bathtub, Separate bathtub and shower, Ping - 15, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Swim Out King Suite with Bathtub
Room Size: 534 square feet m2
1 King Bed
Swim Out King Suite with Bathtub

General

Private hot tub, Number of living rooms 0, Square feet - 534, Number of bedrooms - 1, Room and bed type depend on availability check-in, Swim-up room access (shared pool), Number of bathrooms - 1, Private hot tub (indoor), Private bathroom, Location - ground floor, Square meters - 50, Pool view, Ping - 15, Bed count minimum 1, Bed count maximum 1
Swim Out Family Master Suite
Room Size: 710 square feet m2
2 King Bed and Twin Bunk Bed
Swim Out Family Master Suite

General

Private hot tub, Number of living rooms 0, Square feet - 710, Number of bedrooms - 2, Room and bed type depend on availability check-in, Swim-up room access (shared pool), Number of bathrooms - 2, Ping - 20, Square meters - 66, Private hot tub (indoor), Location - ground floor, Pool view, Bed count maximum 3, Bed count minimum 3
Meditation Suite Ocean View
Room Size: 712 square feet m2
1 King Bed
Meditation Suite Ocean View

General

Square feet - 712, Private hot tub, Number of living rooms 0, Number of bedrooms - 2, Sea view, Room and bed type depend on availability check-in, Location - top floor, Number of bathrooms - 2, Ping - 20, Square meters - 66, Private hot tub (indoor), Private bathroom, Bed count minimum 1, Bed count maximum 1
Swim Out Queen Suite
Room Size: 534 square feet m2
2 Queen Beds
Swim Out Queen Suite

General

Number of living rooms 0, Square feet - 534, Location - ground floor, Square meters - 50, Pool view, Ping - 15, Number of bedrooms - 1, Room and bed type depend on availability check-in, Swim-up room access (shared pool), Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Family King Suite
Room Size: 534 square feet m2
2 King Bed and Large Twin Bunk Bed
Family King Suite

General

Square feet - 534, Number of bedrooms - 1, Shower only, Room and bed type depend on availability check-in, Travel crib, Private bathroom, Location - ground floor, Square meters - 50, No rollaway/extra beds, Ping - 15, Garden view, Rainfall showerhead, Bed count maximum 3, Bed count minimum 3
Family Master Suite
Room Size: 710 square feet m2
2 King Bed and Twin Bunk Bed
Family Master Suite

General

Private hot tub, Square feet - 710, Number of bedrooms - 2, Room and bed type depend on availability check-in, Square meters - 66.1, Ping - 20, Private hot tub (indoor), Travel crib, Private bathroom, Location - ground floor, Deep soaking bathtub, Separate bathtub and shower, Garden view, Rainfall showerhead, Bed count maximum 3, Bed count minimum 3
Queen Suite
Room Size: 534 square feet m2
2 Queen Beds
Queen Suite

General

Square feet - 534, Private bathroom, Location - ground floor, Square meters - 50, Ping - 15, Number of bedrooms - 1, Garden view, Shower only, Room and bed type depend on availability check-in, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Family Master Suite Ocean View
Room Size: 712 square feet m2
2 King Bed and Twin Bunk Bed
Family Master Suite Ocean View

General

Square feet - 712, Private hot tub, Number of bedrooms - 2, Sea view, Room and bed type depend on availability check-in, Location - top floor, Ping - 20, Square meters - 66, Private hot tub (indoor), Travel crib, Private bathroom, Deep soaking bathtub, Separate bathtub and shower, Rainfall showerhead, Bed count maximum 3, Bed count minimum 3
King Suite
Room Size: 533.7 square feet m2
1 King Bed
King Suite

General

Private bathroom, Location - ground floor, Square meters - 50, Ping - 15, Number of bedrooms - 1, Garden view, Shower only, Room and bed type depend on availability check-in, Rainfall showerhead, Square feet - 533.7, Bed count minimum 1, Bed count maximum 1
King Suite Ocean View
Room Size: 534 square feet m2
1 King Bed
King Suite Ocean View

General

Square feet - 534, Private bathroom, Square meters - 50, Ping - 15, Number of bedrooms - 1, Sea view, Shower only, Room and bed type depend on availability check-in, Location - top floor, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Swim Out Meditation Suite
Room Size: 710 square feet m2
1 King Bed
Swim Out Meditation Suite

General

Private hot tub, Number of living rooms 0, Square feet - 710, Number of bedrooms - 2, Room and bed type depend on availability check-in, Swim-up room access (shared pool), Number of bathrooms - 2, Ping - 20, Square meters - 66, Private hot tub (indoor), Private bathroom, Location - ground floor, Pool view, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this Playacar Zona Hotelera resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Playacar Zona Hotelera resort have a swimming pool?

Yes, this Playacar Zona Hotelera resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Playacar Zona Hotelera resort?

Best-rates for the Playacar Zona Hotelera resort starts from $1,280 per night with includes Business Services, Spa, Toiletries, Guest Services, Internet, Air Conditioner, Wheelchair Accessible, Ocean View, Restaurant, Child Friendly, Kitchen, Laundry, Parking, View, Sports/Activities, Entertainment, Accessibility, Security/Safety, Bedding/Linens, Wellness Facilities, Bar, Pool, TV, Balcony/Terrace with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Playacar Zona Hotelera resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Playacar Zona Hotelera resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Playacar Zona Hotelera resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Playacar Zona Hotelera resort?

Based on the information reported by the owner or manager, the Playacar Zona Hotelera resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Playacar Zona Hotelera resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Resort Availability
Nightly rates from:
USD1,280
You will be redirected to  
Hot Deal - It has been viewed 157 times today
Not the right fit? Check out our other properties in Playacar Zona Hotelera
Syren 401 From US $138
         

New
Apartment
  • Air Conditioner
  • Pool
  • TV
Margaritas From US $40
         

|
5.5 (206 Reviews)
Apartment
  • Air Conditioner
  • Parking
  • Pet Friendly
Palmares Condo Rentals From US $69
         

|
7.5 (2 Reviews)
Apartment
  • Air Conditioner
  • Pool
  • Wheelchair Accessible
Cozy Tohoku Studios by Simply Comfort 10 min to the Beach From US $44
         

|
6.9 (38 Reviews)
Apartment
  • Air Conditioner
  • Pet Friendly
  • View
Downtown Villa in the Heart of Playa across Beach From US $900
         

Ocean View Penthouse Private Pool Near Mamitas From US $352
         

Beautiful Condo with Spectacular Ocean View! From US $279
         

9.4 (53 Reviews)
Condo
  • Air Conditioner
  • Parking
  • Pet Friendly